Privacy Policy
This Privacy Policy sets out the terms between You and Us regarding the use and access of Our Websites by You. This Privacy Policy applies to all Users of Our Websites. Your use of any of Our Websites means that You accept, and agree to abide by, all the terms stated in this Privacy Policy, our General Terms, Our Acceptable Use Policy, our Copyright Policy, and any applicable Additional Terms that apply to You.
Introduction
Lubok.my ('We') is committed to the protection of your Personal Data and takes your privacy as a priority. Lubok.my is managed by Innovyte Business Solution (M) Sdn Bhd, and this Privacy Policy outlines how Innovyte collects, uses, and protects your personal data in compliance with the Personal Data Protection Act 2010 (PDPA).
What Personal Data Do We Collect?
- Your name, address, and contact details
- Credit/debit card number, expiry date, and financial information
- Residential or office address and billing address
- Information related to Products and Services you use on Our Websites
How Do We Collect Your Personal Data?
This Privacy Policy covers any Personal Data provided to us:
- When you use any of Our Products or Services on Our Websites
- When you register, open an account, or sign up with us
- When you visit online sites operated by Lubok.my and its suppliers or contractors
- Through contractual arrangements or transactions with third-party service providers
How Do We Collect Personal Data From Our Websites?
- IP Address: Your IP address helps diagnose server issues, administer the website, and gather demographic data.
- User Feedback Form: Contact information from feedback forms helps us respond to queries and provide relevant offers.
- Cookies: Cookies store preferences and record session information for a personalized experience. Adjust your browser settings to enable or disable cookies.
What Do We Use Your Personal Data For?
- Processing your orders and transactions
- Participation in promotions, rewards, lucky draws, or loyalty programs
- Sending promotional offers and product information
- Ensuring user safety and responding to inquiries
- Complying with legal or regulatory obligations
Accessing, Limiting, Correcting, or Updating Your Personal Data
- Account Holders: Log into your account to update your data.
- Other Customers: Send requests to help@lubok.my to access, limit, or amend your data.
Withdrawing Consent
You can stop receiving promotional emails by:
- Unsubscribing through your account settings
- Contacting our Customer Service team at help@lubok.my
Note: Without processing your personal data, we cannot complete your transactions or fulfill service requests.
To Whom Do We Disclose Your Personal Data?
- Subsidiaries, affiliates, and contractors to process orders and transactions
- Credit card verification services and partners to handle financial transactions
- Legal bodies or regulatory authorities as required by law
- Immigration or customs authorities, if necessary
How Long Do We Retain Your Personal Data?
We retain your data only as long as necessary for the intended purposes or to comply with legal requirements. Data will be deleted when no longer needed unless:
- Required by applicable laws
- Legal action is in progress
How to Permanently Delete Your Account or Data
- Delete Account: Log into your profile, click [Delete my Account] at the bottom right, and confirm deletion.
- Delete Data: Deleting your account also deletes all associated personal data, with no further access available.
Security Measures
- We use SSL and firewalls to secure your personal data.
- No online system is 100% breach-proof. If a security breach occurs, we will notify you so you can take appropriate steps.
By using our website, you agree to receive electronic communication regarding privacy, security, and administrative matters.
Notification of Changes
Our Privacy Policy may change periodically to comply with legal requirements. Please revisit this page regularly for updates.
Contact Us
For any questions or concerns about this Privacy Policy or your personal data, contact us at help@lubok.my .
Managed by Innovyte Business Solution (M) Sdn Bhd
Lubok.my is managed and operated by Innovyte Business Solution (M) Sdn Bhd, ensuring that all operations, services, and data handling comply with applicable laws and industry standards.